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Leave virus protection to your MSP Doctor

Leave virus protection to your MSP Doctor Cyberattacks on individuals and businesses for nasty purposes is nothing new. Stealing data, disrupting business, national activities, and just causing general mayhem has been going on for as long as there has been a digital world to attack. Ransomware, however, seems to stand out as a particularly unique and especially troublesome form of crime. For one thing, once an attack has happened, there is likely nothing to do to retrieve your data until you have given in to the demands of the criminals. As a small- to medium- sized business owner, you should never just rely on off-the shelf virus protection programs as the sole tool to protect your organization against cyber crime. In all cases you should rely on an IT professional to look at every aspect of your IT infrastructure to ensure that everything possible is being done to protect your data. Beyond that, ransomware attacks are a particularly troublesome form of crime that requires special...
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Stars of the show: Cloud and VOIP

Stars of the show: Cloud and VOIP Despite annoying challenges presented by the abrupt shift to the WFH model thanks to the pandemic, there were some tech heroes that saved the day. These two made WFH possible. The cloud The cloud is that platform whereby you outsource your data storage as well as many of your applications. With the cloud, your data and software applications are no longer physically located in a specific geographic location. Therefore, access is no longer tethered to a user's physical location. The cloud was the biggest game changer during the pandemic because it allowed businesses to get anytime, anywhere access to their data as well as critical applications. It wouldn’t be wrong to say that if it weren’t for the cloud, a lot of businesses wouldn’t have been able to survive the pandemic at all. VoIP Along with the cloud, VOIP proved to be one of the most critical elements when it came to business continuity during this pandemic. It revolutionized business commu...
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Two reasons to pay attention to software

Two reasons to pay attention to software Software matters. What your employees use can impact your firm and your customers. Pay attention. Make rules. New software applications In the pre-pandemic phase, even when companies had staff working from home they were fewer in number and a lot of them even came into the office a couple of times a week to ‘just catch up’ on work and with colleagues. So, no one really had paid any attention to collaborative software programs because engagement levels were pretty high with just a handful of staff working remotely and connecting on the phone or in-person anyway. It was only after the pandemic forced organizations in their entirety began to operate –from CEO to intern–that businesses recognized the need for collaborative software programs such as Microsoft Teams, Zoom Meetings, Google Meet, etc. Similarly, from the productivity tracking perspective, software programs such as TimeDoctor, Roadmap, Tick, Timely, etc., became popular. The challenges...
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Access matters when things go to **and?)!

Access matters when things go to **&?)! The COVID-19 pandemic brought a multitude of lessons along with it, on both the personal and professional fronts. From the business perspective, the pandemic turned things upside down across almost every industry. One of the biggest trends that the pandemic brought was remote work. While working from home (WFH), or telecommuting as it was called earlier, existed in some industries, the pandemic made WFH mainstream for everyone. From doctor’s offices, to SMBs to IT companies, almost every industry had to resort to remote operations to stay in business. This shift from on-site, brick-and-mortar offices to WFH brought along with it some serious challenges. This blog discusses 2 ways businesses leveraged technology to overcome the various challenges businesses faced with the sudden shift to the remote work environment. Data access This was one of the first and foremost challenges. When shelter-in-place orders and lockdown restrictions were impos...
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Outsourcing: an overview

Outsourcing: an overview Outsourcing today simply involves using external entities to handle specific, specialized business functions so that organizations can focus on their core competencies. The idea of seeking outside support for areas that are not core to a business is many decades old. However, seeking support from external providers can make a lot of sense, especially in fields that involve considerable complexity. One example, as human resources becomes increasingly complex practice, especially in areas that involve often complex and arcane laws such as benefits and employment law, many smaller companies are increasingly outsourcing some or all of their HR tasks. IT is another example. Like human resources, IT covers a wide range of specialties, for which no one or two individuals can possibly hope to be fully versed in. As the CEO of a small- to medium-sized firm, or perhaps a line manager, why should you consider outsourcing all or part of the IT function? One immediate rea...
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Can you do this at home?

Can you do this at home? Outsourcing HR, real estate portfolio management, tax audits, etc is fairly common nowadays. This whitepaper discusses another function which, when outsourced, can bring greater efficiency and effectiveness to your business’s overall functioning--IT. IT is one of the core functions of any business. There’s no aspect of a business that is untouched by IT. Outsourcing IT is a big decision and it is not surprising that many organizations choose to manage their IT in-house rather than relying on outsourcing. However, outsourcing your IT to a managed service provider offers numerous benefits. Availability Depending on your service level agreement with the MSP, you get access to an IT team 24/7 when you bring a managed service provider on board. With your in-house IT team there will be days when some of them may be on a vacation or an unexpected day off. You also probably cannot justify 24/7 internal IT support, even though your IT needs to run 24/7. All of these cha...
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MSPs save money And you get stuff that matters

MSPs save money. And you get stuff that matters. Outsourcing has become a fairly common element in business processes today. What started off as a means to cut business costs and take advantage of cheaper resources based offshore has now become an essential part of running a business today. (Its definition doesn’t necessarily include offshore outsourcing, of course) This blog looks at two additional areas where IT outsourcing can dramatically improve revenues. In particular, outsourcing can avoid high-fixed costs when you are trying to meet peak demand periods or have 24/7 coverage available. Cost benefits Having an MSP manage your IT infrastructure completely offers tremendous cost savings vis-a-vis having an in-house IT team. When you have FT IT professionals on your payroll, you incur many other HR and training-related costs that come with employing full-time staff. These may include 401(k) expenses, health insurance, paid time-off, etc., which can be avoided by outsourcing your IT ...
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