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Showing posts from January, 2022

What the COVID-19 crisis taught us about the cloud and business continuity

What the COVID-19 crisis taught us about the cloud and business continuity The COVID-19 pandemic has changed life as we know it, in many ways. While its impact on our day-to-day lives has been huge, the impact has been even more severe from a business perspective. The social distancing norms, staggered operating hours so as to limit crowds, the masks, shields, barriers, and what-not! From the business continuity perspective, companies have had to adapt themselves to the new normal very quickly. During this global crisis, one technology that truly came to the rescue of business big and small was the cloud. The cloud made it possible for businesses to keep their operations running even with staff working remotely. With all critical data stored online, all that was needed was a compatible device with an internet connection and it was business as usual...well, almost. Here are some core business challenges that were resolved due to the cloud. Access to core business data and software progr

What’s your argument against an SLA with an MSP? Part-2

What’s your argument against an SLA with an MSP? (And why it doesn’t hold water) Part-2 In our last blog post, we discussed 3 reasons SMBs usually cite for not signing a service level agreement with an MSP. In this blog post, we suggest how an SLA with an MSP will add value to your business, irrespective of your business size, budget and the presence of an in-house IT team. Reason#1: Our IT requirements are limited IT is not a one-time thing where you can follow a set-it-and-forget-it approach. Want this to run smoothly? IT needs regular maintenance-- a service level agreement with an MSP is the answer. Regular data backups, timely security patch application, software updates, etc, are all important and won’t happen unless you have a dedicated resource working on them. Plus, there’s the issue of network latency. Services like periodic network monitoring offered by MSPs ensure that any latency issues are identified and taken care of before they result in a major system failure. Reason#