Skip to main content

Why MSP relationships fail

Why MSP relationships fail

A lot of SMBs opt for managed service providers who can help handle their IT requirements, and for the most part, it works well. Almost everyone knows the benefits of having a MSP manage your IT. Increased cost savings, ability to focus on your business without worrying about IT, better IT support and expertise, and so on. But, there are times when the managed IT services model fails, leaving business owners to wonder what went wrong. This blog discusses some key reasons why MSP relationships fail.

You didn’t do a reference check
Did you just pick the first MSP you found on the Google search? Did you just go by the presentations they gave you, or the information on their website? Always remember to ask your MSP for references. Talk to someone they work with and get feedback.

They don’t have enough staff
If your MSP is short of staff, they won’t be able to give you the attention you need. One of the biggest advantages of bringing an MSP onboard is having someone who proactively manages and monitors your IT requirements-- something you cannot do without a full fledged IT department. So, it is important that your MSP is well-staffed.

They are not experienced enough
Before you bring an MSP on board, make sure you pay attention to how long they have been in business. This is important because the whole idea behind hiring an MSP is to leverage their knowledge and expertise. Secondly, someone who has been in the business for quite some time is more likely to be able to scale with you as you grow.

They said they will be there, but...
You want your MSP to be available 24/7, because with IT, you never know when the problem will arise. Not only should your MSP be proactively monitoring your IT infrastructure to ensure everything runs smoothly, they should also be able to resolve IT problems when they happen--time and day notwithstanding, so that your business is back up and running as soon as possible.

They are not able to provide you with all that you need
Sometimes, as you grow, your IT needs change. You may need much more support and new technologies that you didn’t think you’d need earlier. In such cases, if your MSP is not able to grow and scale with you, then the relationship won’t work.

When choosing an MSP, think of the whole process as a partnership, and not a one-time deal. When you look at the relationship as a long-term one, you are more likely to consider all the factors that go into making your relationship with the MSP work in the long run.

Comments

Popular posts from this blog

Understanding Managed Services and How They Benefit SMBs

Understanding Managed Services and How They Benefit SMBs Small to medium sized businesses (SMBs) receive a lot of calls each day from slick sales people peddling the next technology trend that's going to save them money and revolutionize how they do business. They're all too quick to caution that if you don't listen to them, you'll fall behind the times, and eventually be swimming in a sea of debt and out of business. No doubt you've heard, or you've at least read about, the benefits of managed services. Managed services refer to clearly defined outsourced IT services delivered to you at predictable costs. You know the exact IT services you'll be getting and what you'll pay for them. There is no surprise sky-high bill for services rendered. So are solicitation calls that pertain to managed services worth listening to? We think so. Then again, we're in the managed services industry. There may be a bit of a bias here. How Managed Service Providers Work

Multi-factor Authentication Demystified

Multi-factor Authentication Demystified You have probably come across the term multi-factor authentication of late. It is an IT buzzword today and is fast becoming one of the best practices of cybersecurity. So, what is multi-factor authentication, exactly? Read this blog to find out. Multi-factor authentication, as fancy as the term sounds, is just multiple barriers to data access which adds to the security component. In simple terms, imagine, your data in a box and that box fit into another, and then into another--all with locks. It is basically adding layers of security to your data. In fact, we are already experiencing multi-factor authentication on a regular basis. For example, when you want to make a transaction online using your banking portal, chances are, it sends you an OTP (one-time-password) to your mobile number that’s registered with your bank. Some banking portals also ask you for the grid numbers on the back of your debit card, some online transactions using credit card

Dark web monitoring: What you need to know

Dark web monitoring: What you need to know The dark web is essentially a marketplace for cyber criminals. If your data has been compromised, the dark web is the place where it is traded. It could be sold by miscreants, to miscreants, who can later hack into your system or extort money from you to prevent a data leak and so on. What can be the implications for your organization if you are on the dark web? If your data is on the dark web, it puts your business and your customers at risk. For example, as a business, you possess a lot of the Personally Identifiable Information (PII) of your customers, which, if leaked can even shut down your business by Attracting lawsuits that require you to shell out large sums of money in the form of fines or settlements Causing serious damage to your brand Resulting in the loss of customers and new business What are dark web monitoring services? One way to mitigate the risks of the dark web is by signing up for dark web monitoring services.